ALWAYS REMEMBER, CANVASSING DOES NOT HAVE TO BE BORING, SO SMILE 🙂
Submit Insurance Claim Instructions
- Call Insurance Company. To submit an insurance claim call the insurance company the number that is on the homeowner’s insurance policy. Most of the insurance companies work till 7pm and many of them work 24/7. If you cannot submit the claim right there then do it next day via a conference call. First, call the homeowner and then add to the conversation the insurance company. Make sure you have the insurance info written down.
When speaking with the insurance company representative, let them know that you want to submit an insurance claim. Provide them with the homeowner policy number and if needed the address of the property. Testify that you are the roofing inspector from Roofing Giant and you have found hail damage on the roof, fence, and etc. Write down the claim number provided by the insurance company. - Instruct Homeowner. Instruct the homeowner to let you know when the insurance adjuster will be coming so you could be there. Explain the importance of you being present when the insurance adjuster comes to inspect the roof. Here is the sample explanation speech, “The insurance company tries to pay as little as possible. I will be here to make sure we can include in the claim all the damage found. Sometimes insurance adjusters do not want to see the damage on the fence or window screens, or doghouse. I will make sure to point all the damages and include them on the claim. As an insurance claim specialist I know what insurance company should pay for. You have been paying your premium to them. So, let them now pay you everything they are supposed to pay. This means more work to us but it also means that you get maximum benefits. We help the homeowners to get maximum benefits and have more services done.”
If you don’t get to file a claim right at the moment when you are with the homeowner, then leave them this form – How To File a Claim
If the claim was submitted then ask if the homeowner has received an adjuster report. If so then say, “Oh, great let me review it with you and I will be able to tell you what we can do for you. As usually we help the homeowners in the way that they do not need to pay anything out of pocket. We give a credit for marketing. We just set up a yard sign on your property and give you credit for that this way you do not have to pay your deductible.”
If the homeowner allows you to see the report make sure to review carefully the report and identify the opportunity for the customer and for the company. Make sure you know how to read the report. If you do not know, then just ask the homeowner to make a copy and tell them that you would need to submit this report for management review and after that will be able to let the homeowner know what we can do for him/her. To learn how to read the adjuster report, please learn from How to Read Adjuster Report document.
After you identify the opportunity for the homeowner and for the company come up with the best offer. Something like, “I see that your deductible is high, it is $2,500 but we still will be able to do it for you. As I said we will give you a credit for marketing and you would not have to pay anything out of pocket.”
Proceed to signing the contract.